Frequently Asked Questions

RubyNav is a Texas-based app with four services: Pros (16 categories, 230 service types), Delivery (anything A to B), Errands (pickups, drop-offs, returns, waiting in line and courier runs) and Events (bartenders, DJs, setup crews and more). We connect customers, independent partners, and businesses through one integrated system. RubyNav does not offer food delivery, grocery delivery or shopping.

RubyNav is live in Texas and will expand strategically. Download the app to check coverage in your area.

Ruby is the AI assistant inside the RubyNav app. Ruby helps you draft errands, pro requests and deliveries. Ruby never places or pays for an order without you confirming it first.

RubyNav operates as a multi-service technology platform connecting customers with independent service providers.

Download the RubyNav app, select a service category, enter your details, review pricing, and confirm your request. App Store · Google Play

Pricing may vary based on:

• Service category
• Distance
• Time
• Market demand
• Task complexity

Estimated pricing is shown before you confirm your request.

Yes. RubyNav provides real-time tracking and in-app communication once your request is accepted.

All communication must occur through the in-app messaging system for safety and documentation.

Tips are optional. If you choose to tip, 100% of tips go directly to the partner.

You may report issues through the app. RubyNav reviews each case in accordance with platform policies.

Open the RubyNav app and go to Home → Events. Choose the kind of pro you need — bartenders, DJs, decorators, event planners, setup crews, bounce houses and more — then instant book or request quotes. See Events.

No. Partners never buy goods on your behalf. Errand pickups must be prepaid by you — the partner picks up, drops off, returns or waits in line for you.

RubyNav+ (customers) is $9.99/month, $24.99 every 3 months, or $99.99/year, and gives you reduced fees and priority matching. RubyNav+ for Pros (partners) is $14.99/month or $119.99/year. See RubyNav+ and RubyNav+ for Pros.

In the RubyNav app go to Account → Delete account and confirm. Partners do the same in the RubyNav Partner app. See Delete your account for what is removed and what we must keep.

Download the dedicated RubyNav Partner app (App Store · Android coming soon) and submit your application — or start with the partner sign-up. Verification and eligibility requirements apply. Learn more on the RubyNav Partner page.

RubyNav Partners operate as independent service providers.

Partners are compensated per completed task. Estimated earnings are displayed before acceptance. Payment processing timelines are available in the partner dashboard. See the full Earnings Model.

Yes. Partners choose when to activate and which tasks to accept.

Yes. Partners complete a background check through Checkr during onboarding, with an FCRA disclosure and their written authorization, before they can accept work.

Partners are responsible for maintaining legally required insurance based on service category and applicable laws. See Safety & Insurance.

Visit the Partner With Us page to submit a business inquiry.

Not as a self-serve product today. If you’re interested in connecting your systems, talk to our business team — see the API & Integration page.

Talk to us. Visit the Enterprise page to reach our team.

RubyNav uses:

• Identity verification processes
• Real-time tracking
• In-app communication logs
• Secure payment processing
• Ratings and accountability systems

Visit the Report Fraud page or use in-app reporting features.

Policies are available under Terms, Privacy Policy, Content Policy, and Guidelines.